My Account

1. How to create/register an account at jurlique.co.th ?

To register an account, you will be asked to fill in your personal information including your name, email address, phone number, and more. Please make sure that the information you put is correct.

2. What do I do if I have a question about registration

If you need further assistance, you may contact our Customer Service at 099-397-9158 or Jurlique@pacifica.co.th

3. What do I do if I can't log in to my account?

Please recheck your e-mail and password or if you need further assistance please contact our Customer Service at 099-397-9158 or Jurlique@pacifica.co.th

4. Do I need to register before I buy a product?

You have the option of placing an order as a guest or as a registered customer. Although you do not necessarily need to be a member to complete the order, there are benefits that you should not miss out. If you are a registered member of our website, you will be able to:

- Track the status of your orders and review past purchases;

- Manage and edit your address book;

- And most importantly be the first to hear about Jurlique news as well as our exclusive promotions.

Order

1. How do I place an order?

It is incredibly easy to shop at https://jurlique.co.th Simply follow these steps:

- Browse through our website and search for your desired product. You can choose to shop by category or by brand.

- Once you have found an item, choose your size and color

- Add the item (s) to your shopping cart and review your order Click ‘Proceed to Checkout’ and complete the order

2. How do I know the status of my order?

- If you are a registered member of our website, you will also be able to track the status of your order.

- If you checked out as a guest, you can also check the status of your order by clicking on the link provided in the order confirmation email.

3. How will I know if Jurlique received my order?

Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed.

If you don’t receive a confirmation email within 24 hours, call us at 099-397-9158

4. Can I cancel or change my order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at 099-397-9158 or Jurlique@pacifica.co.th and we’ll do our best to help.

5. What do I do if I have a question about my order?

Ask away. Contact us at 099-397-9158 or Jurlique@pacifica.co.th

Delivery Information

1. When can I expect my order and how much does shipping cost?

We currently offer FREE shipping. Estimated Delivery Times up to 3 -7 working days

*For rural and remote locations, it may require an additional 1-2 working days.

2. Which delivery courier do you use?

All packages will be shipped by Kerry

3. How to change my delivery address?

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses. However, please be informed that we cannot change your delivery address after you place an order.

Please make sure that you enter the correct delivery address before checking out your shopping basket.

Payment

1. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Bank Transfer.

Please note: Your payment will be authorized once the order has been submitted

2. Credit/debit card (via GBPRIMEPAY system)

We accept Visa, MasterCard, American Express, Bank Transfer.

3. Payment according to invoice (via GBPRIMEPAY system)

We accept Visa, MasterCard, American Express, Bank Transfer.

Promotion and Discount

1. I placed an order but forgot to use a discount. What can I do?

We cannot apply any discount codes after the checkout

- Single-Use Discount Codes: Each discount code can only be applied once per order.

- No Cash Value: Discount codes cannot be redeemed for cash.

- Website Redemption: Discount codes are valid for online purchases made through the company's website only. They must be redeemed before the expiration date specified on the code.

- Company Rights: Pacifica Elements Co., Ltd. reserves the right to modify or terminate these terms and conditions at any time without prior notice.

2. How do I use a discount?

You can use the discount by entering the discount code at the checkout.